Returns Policy

RETURN POLICY AND PROCEDURES:

 

Non-defective  goods  may  be  returned for credit within seven (7) days of invoice, except for some goods which are sold on a non-return basis.  Goods must  be in a resalable condition and be returned in their original packaging and accompanied by a copy of the original invoice. A credit for the original invoice value less $15ex GST or 15% (whichever is   higher)  restocking   fee   will   be   issued  against   your account.  No returns of non-defective  goods are  accepted after seven (7) days from invoice. Defective component(s) or System(s) within their respective warranties may be returned to  PC MART subject  to  the  conditions outlined below:

 

1. Prior to returning parts or Systems to PC MART for warranty service, you must request a Return Authorisation (RA) Form obtainable from our website or office. This form together   with  a copy  of    the    original    invoice    must accompany  returned goods. All items should have a meaningful fault description eg. ‘DVD won't spin’ and not just ‘faulty DVD’

2. If you are  shipping a System or a hard  drive or other device containing data, you are responsible for backing up such data prior to shipment. PC MART will not be responsible for data lost  during the  course of shipment, testing, repair or replacement.

3.   All costs  of  returning  defective  parts  or  Systems to PC MART, including insurance, must be paid by the purchaser.  The costs may include insurance, import and export  duties, and  any other  fees or charges imposed by government agencies or officials.

4.   If PC MART determines that failure of the  part (s) or System (s) was not  a result of a defect  in  materials or workmanship, PC MART  reserves the  right to charge  you for parts and labour at PC MART's  then  current  labour rate. A minimum charge of $35 ex GST will apply to items returned for warranty and no fault is found. PC MART will advise you prior to assessing these charges.

5. No replacement will be sent out before faulty goods are received and tested.

6. Warranty is  void if  goods are damaged in  any way or

warranty label has been tampered with.

7. Accessories that  could possibly  attribute  to the  fault  of

the  item should also be  provided. PC MART will  not  be liable for any damage/loss of additional parts/components that  are  not  listed  in the  'items returned with' section  of the RA Form.

8. For re-sellers, all warranty issues from an end-users perspective should be handled by the PC MART Resellers.    Under no circumstances is the end-user to contact PC MART directly.